Refund and Exchange Policy
We want to make sure you have the best fragrance experience possible with your purchase. Please review the following guidelines for returns and exchanges.
Returns
Returns may be accepted under the following conditions:
- The product must be completely unopened and unused.
- Proof of purchase may be required to process a return.
- Products that have been opened, used, altered, or otherwise damaged after delivery are not eligible for a standard return.
Damaged or Defective Products
If your order arrives damaged or a product is determined to be faulty or defective, please contact us as soon as possible and provide the necessary documentation or photographs demonstrating the damage or defect.
Upon approval of a damage or defect claim:
- A free replacement of the broken and/or affected item(s) will be provided.
- Customers will not be charged for approved replacement items resulting from shipping damage or a product defect.
- Depending on the circumstances, we may request photographs or other evidence of the damage or defect before issuing a replacement.
Exchanges
Product exchanges are available only for products that are completely unopened and unused.
- An exchange may only be made for a product of equal value to the original product being returned.
- Products that have been opened or used are not eligible for exchange.
- Exchanges for products of greater or lesser value are not permitted under this policy.
Return & Exchange Process
Please contact us before sending any product back. We will provide instructions regarding the return or exchange process and confirm whether the item qualifies under this policy.
We reserve the right to review and approve all return, exchange, damage, and defect claims in accordance with the terms outlined above.