Shipping Policy
Processing and Shipping Times
All orders are assembled individually by hand. Regardless of the shipping method chosen at checkout, pre-shipment processing time is 5-7 business days.
Lost or Stolen Packages
We offer a shipping protection option at checkout that will insure your package. If you opt out of shipping protection, we will not be able to offer refunds or replacements on any lost or stolen packages that have been confirmed as delivered. If you've added a protection plan and your item is lost or stolen, please contact us via the Contact Us page.
International Orders
All international orders must go through customs. Unfortunately, there is no standard time frame or information we can provide once we've submitted your packaged to customs. Please note that international customers are responsible for any and all applicable local duties and/or taxes concerning their purchases.
Exchanges
Product exchanges are available only for products that are completely unopened and unused.
- An exchange may only be made for a product of equal value to the original product being returned.
- Products that have been opened or used are not eligible for exchange.
- Exchanges for products of greater or lesser value are not permitted under this policy.
Return & Exchange Process
Please contact us before sending any product back. We will provide instructions regarding the return or exchange process and confirm whether the item qualifies under this policy.
We reserve the right to review and approve all return, exchange, damage, and defect claims in accordance with the terms outlined above.